Terms & Conditions

CHANGES & CANCELLATIONS

Please note that artists attendance as well as all schedules including, but not limited to, workshops, classes, shows, and parties are subject to change.

TRANSFERS

If for some reason you need to cancel, and it is NOT DUE TO COVID EVENT CANCELLATION then you can try to SELL YOUR TICKET as we do allow for TRANSFERS. Please email the full names of the pre-purchased ticket along the full names of who it is being transferred to and the ticket type. A fee of $20 is added for admin.
If you are unable to organise a transfer, you can request a credit for the following year. A fee of $20 is added for admin.
Transfer requests must be done via email no later than the 17th Jan 2025.

REFUNDS

Under usual circumstances, we have a NO REFUNDS POLICY for pre-purchased tickets, as is the policy with all major festivals & concerts, we cannot issue refunds.
We do not give refunds for change of mind or change in personal circumstances.
Our online ticket system is through Trybooking, a safe and secure method.
We do not issue paper tickets and where possible, we are a PAPERLESS event.
Please bring your receipt on your mobile device and show the QR Code to be scanned for entry.

COVID TICKETING POLICY

If the event needs to be unexpectedly cancelled due to Covid / other circumstances by way of a change in public health directives and government restrictions
Every attendee will be entitled to either:
(1) Transfer their pass to the following years’ LatinFest event at no cost or
(2) A refund of the amount paid upon request. Refund requests must be done via email within 30 days after the last day of the scheduled event. Requests submitted after this date will not be considered. An admin fee of $20 is payable at the time of refund.

If you cannot attend due to Covid or other medical conditions
Upon receipt of a medical certificate or absence from work certificate, your ticket will be transferred without charge to the following years' LatinFest event. All transfer requests must be received within 30 days of the last day of the event.

Requests submitted after this date will not be considered.

PERFORMERS REGISTRATION

All performers must purchase a ticket to have access to the event. A performers discount is available for FULL WEEKEND PASSES. It includes access to all the workshops and parties at the main event plus the opportunity to perform.

STEPS TO REGISTER

Please email hello@latinfest.com.au to enquire about performing
Once approved a discount code will be provided to purchase your tickets via Trybooking, our ticketing system. Please ensure each individual performer enters their FULL NAME

MASTERCLASSES

You must hold a weekend or day pass for that day to attend the masterclass.

WRISTBAND POLICY

Numbered wristbands will be issued at the event to each individual.

Wristbands MUST be worn securely on your wrist at all times during the event. DO NOT remove or tamper with your wristband in any way or you will not be allowed entry. Anyone without a wristband will be asked to leave the event.

If your wristband is removed by event security or staff for any reason, it WILL NOT be replaced.

REPLACEMENT
If you require a new wristband, you must present your broken wristband along with ID in order to get it replaced. Replacement fee is $20 to be paid at the time of replacement.

LatinFest will NOT replace lost wristbands, you will be required to buy a new pass should you wish to attend the event.
Wristbands are NON-TRANSFERABLE and NON-EXCHANGEABLE at the event.

THERE ARE NO EXCEPTIONS TO THIS WRISTBAND POLICY.

VENUE POLICY

All ticket holders must comply with venue entry requirements and policies.

ALLOWING US TO USE YOUR IMAGE

We sometimes film and/or photograph workshops, classes, rehearsals, shows, parties and other activities during the event. It is possible that you will appear in these materials. By attending the event, you allow us the unrestricted right and permission to use your image in printed or digital promotional materials including, but not limited to: websites, social media, flyers, banners and videos.